On the 25th May the General Data Protection Regulation, known as GDPR, comes into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used.

We want you to know that Wem Town Hall respects the information we hold on you and that we take the security of your information very seriously.

Our Privacy Notice below gives you more information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR.
Please be aware that by using our website you are consenting to this policy. If you have any questions or concerns, please email us at or call us on 01939 232299.

Who are we?
Wem Town Hall Community Trust is a community run arts venue operated by a board of trustees. Our registered address is: Wem Town Hall, High Street, Wem, Shropshire, SY4 5DG.
We are a registered charity, number 1113075.

What data do we collect and why?
Ticket Bookings
When you book tickets for events at Wem Town Hall we will ask you for a booking contact including name, address, telephone and email. This is so we can keep in contact with you if there are any changes to the programme for example change in start time, event information or event cancellation.
This helps us give you a better customer service experience. We only collect personal information when you provide us with it on a voluntary basis. We will not use your personal information for marketing purposes unless you have given us your consent.
With your permission, we will maintain an electronic record of tickets issued to you for events taking place at Wem Town Hall. An electronic record will also be created and maintained for any Friends membership you may hold with us. Maintaining these records helps us identify what events are most popular and informs our future decisions on what to programme at Wem Town Hall
You have the right to see what personal data we hold and if you are not happy, to ask to be forgotten. We will maintain records of tickets sales along with any personal contact information we hold for as long as there is a likelihood of you making further purchases with us. If you have not booked an event with us with us in the last three years your customer record will be deleted.
No personal data will be passed to third parties unless we are required to do so by the law.
In order to complete your order, details may be shared with our booking system partner Patronbase and our bank Barclaycard and treated with accordance to their privacy policies and data protection regulations.

Mailing List
Our mailing list is hosted by Mailchimp which a secured service and is bound by the rules of GDPR. You can read their privacy policy here. We use a third party web developer and host WordPress. You have the right to unsubscribe to our mailing list at any point. Please see the bottom of our mailouts for the option to unsubscribe or alternatively email us at

Who will see your data?
All data is stored on a secure in house server and only available to Wem Town Hall staff members and trusted volunteers and is held in accordance to Data Protection Laws.

Why do we need it?
As a charity and community enterprise, we rely on funding. We may be required to use postcode information to view audience trends and create reports for funding bids. We do not share contact details or names unless we have your permission, and therefore no data is personally identifiable.

What are my rights?
Under the General Data Protection Regulation (GDPR) anyone whose personal data is stored by Wem Town Hall has a set of rights relating to it. Those rights are as follows:
• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.
If you would like to exercise one or more of the rights in relation to the data we hold about you please let us know in writing and we will be happy to help.
For information on what these rights mean please visit the Information Commissioner’s Office website here


Our privacy policy is continuously updated to keep up with data protection laws and to accurately reflect our use of your data. Please check back regularly to ensure you are up to date with our policy.

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